Impact / 01
Call-Center Intelligence
Call recordings contained valuable operational signal but were expensive to inspect manually and difficult to reuse consistently in analytics.
Built a GPU-distributed, high-volume audio intelligence pipeline from transcription and diarization through structured operational outputs.
Processing architecture
GPU-DISTRIBUTED
High-volume daily processing
A GPU-distributed pipeline handled high-volume daily processing end to end: transcription with WhisperX, timestamp alignment, speaker diarization, then LLM summarization into structured fields that feed operational KPIs.